Cultural Agility

When we talk about human behavior in organizations, is there a way to integrate what we know from individual psychology all the way up to strategic insights? This book, Cultural Agility, attempts to do just that.

The ‘cultural’ part of Cultural Agility focuses on the most very basic definition of culture: “How we do things around here”. I wish for my student and clients that you could ‘do things around here’ like I have described in this book.

The ‘agility’ part of Cultural Agility speaks to the interplay between the three aspects of the theory: Personal Freedom, Current Reality, and Strategic Insight. All three of these correspond to some pretty well-know theories out there like the Id-Ego-and Super Ego from Freud as well as Karpman’s Drama Triangle and aspects of Peter Senge’s Learning Organization. It incorporates and integrates the latest concepts from personality, learning, agility, strategy, and behavioral economics and neuroscience.

These concepts have now been applied in two companies – one a small family-owned and run affair and the other a very large family owned enterprise in the Netherlands. At each company, we saw that Cultural Agility address the real issues the companies were facing. At the larger of the two companies, insights from the Cultural Agility workshops allowed management to work together more efficiently as well as to leave a previously designed strategy and craft a new strategy that was a better fit for the people, the business, and the clients.

This is not a ‘silver bullet’, but it is a robust process that could help you fashion the ‘bullet’ your company needs to address its most pressing issues.

If you would like to know more, I will happily run a ½ day workshop for you and your team at no cost. I’ll do this so that we can discuss how Cultural Agility can benefit you and you can already start to feel what sort of difference it can make.

Thank you,

Dr. Peter Gillies


Cultural Agility Components:

Cultural Agility - Peter Gillies

We all benefit

Debtor Psychology considers the effects of social, cognitive, and emotional factors on the economic decisions of individuals and businesses. This book presents and translates that into what it can mean to debt collection.

These psycho/economic models integrate insights about how self-interest, rules-of-thumb, and other non-rational features of business life affect your business and how you can use them to promote effective communication with your clients and customers.

Debtor Psychology supplements and enhances your knowledge of, and approach to, customers through insights obtained from portfolios, demographics, and individuals. By applying certain frameworks to your existing client portfolios, you can engineer more effective collections strategies for you and your clients.

This book represents true Innovation; it concepts are not plug-and-play, but they do provide straightforward ideas that can be implemented for your particular clients or portfolio profiles.

We All Benefit - Peter Gillies

I’d like to know more…

Just contact us at: +31 6127 84 902 or send your message to and we can discuss whether or not we ar the right partner for you and your organization.